Petawawa Morale Mail

Drop-off Locations in Petawawa

The South Side Community Centre offers a wrapping station where brown paper, tape, writing utensils and slips are provided.

Process to Send a Package

Family members dropping off parcels must: 

• Bring your boxed package to either the South Side Community Centre (1578 Wolfe Ave.) OR the PMFRC North Side Office (10-16 Regalbuto Ave.)
• The South Side Community Centre has a wrapping station where brown paper, tape, scissors, writing utensils and custom forms are provided with detailed steps on how to wrap and address your parcel.
• The PMFRC North Side Office also offers brown paper, tape, scissors, writing utensils and custom forms. It is suggested to come with your parcel already wrapped as there is very little space to offer.
• Once wrapped and labeled, bring your package to the receptionist at the front desk

PMFRC staff will be available to help with any questions or guidance you may need from Monday to Friday, 8 AM - 4 PM.

Mail is typically picked up weekly, depending on Garrison operational requirements, as the base mailroom picks up the mail to be sent to your loved ones.

Parcel Packaging 

All packages must be securely packaged in a sturdy box to avoid damage and leaking. Place breakable items or liquid substances within a strong outer container to avoid damaging other items. Canadian Forces Morale Mail is not insurable or traceable.  

To avoid confusion (i.e. when there are other labels, barcodes etc. on the box), all packages must be wrapped in brown craft paper which is located at both PMFRC locations. The addresses and contents are written directly on the paper. Please see below for more details.

Customs Forms are required when sending parcels through Morale Mail. You may get these at the South Side Community Centre, PMFRC North Side Office, CANEX Super Mart, or Base Mailroom. 

Addressing Your Package

As directed from the Canadian Forces Postal Services (CFPS), all script is to be written clearly in uppercase letters to ensure legibility. 

Place the return address on the top-left corner of the parcel. 

The recipient’s address is placed in the centre of the box. 

A list of all contents is written in the lower left corner of the package. You can list the contents in categories to make it simple i.e. snacks, toiletries, etc.

**Please note: To send your package, you will need to know the Section/ Unit of the recipient or the Base Mailroom will not accept it**

Mailing Address

Addresses for overseas operations may be found on the Government of Canada website. The South Side Community Centre also has a binder of all current operations. 

Parcel Dimensions, Size & Weight

Items that do not meet size and weight restrictions will not be accepted.

• Maximum weight of 20 kilograms or 44 pounds
• Maximum length of 1 metre (39in); AND
• The maximum length plus girth is 2 metres (79in)

The definition of girth is “width + height + width + height”

Customs / Contents List

All parcels are subject to inspection by the host country’s customs officials. 

A Canada Post Customs Declaration form must be completed and attached to the respective parcel, and a detailed list of contents must be inscribed in the bottom left-hand corner of the parcel to include quantity, description, weight (if known), and value.

Care Package Ideas

Remember to plan in advance for those special occasions as mail overseas will take time to arrive at its destination. Brainstorm ideas that will be easy for your loved one to bring back home with them as they already have a lot of equipment and bags returning home with them.  

Are you looking for inspiration on how to decorate or what items to add to your next care package? Here are a few ideas to get you started: 

• Deployment Packages 101
• Birthday Care Package Ideas
• Holiday Theme Care Package Ideas
• Easter Theme Care Package Ideas
• ‘Love You a Latte’ Care Package Ideas
• Sports and Movie Night Care Package Ideas

If you have any Morale Mail questions contact the PMFRC Information Services team by calling 613-687-2104 or by sending an email to  [email protected].  

**Please consult your unit DSG if you have received alternate instructions for sending Morale Mail.

Support Programs and Services for Military Families in Petawawa