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Petawawa Morale Mail

Learn how to mail a letter or parcel to Military personnel deployed on operations.

Frequently Asked Questions

Process to Send a Package

Family members dropping off parcels must: 

  • Bring your package to either the PMFRC North Side Office (10-16 Regalbuto Ave.) or the South Side Community Centre (1578 Wolfe Ave.) and remember to bring your own box
  • The South Side Community Centre has a wrapping station where brown paper, tape, writing utensils and slips are provided
  • The PMFRC North Side Office also offers brown paper, tape, writing utensils and slips but there is limited space to wrap
  • Once wrapped and labeled, bring your package to the receptionist on duty

Our staff will be available to help with any questions you may have.

Mail will be picked up once a week.

Parcel Packaging 

All packages must be securely packaged in a sturdy box to avoid damage and leaking. Place breakable items or liquid substances within a strong outer container to avoid damaging other items. Canadian Forces Morale Mail is not insurable or traceable.  

In order to avoid confusion (ie when there are other labels, barcodes etc. on the box), all packages must be wrapped in plain, brown paper which is located at both PMFRC locations.  The address is written directly on the paper with the contents of the package in the lower left corner.

Customs Forms are required when sending parcels through Morale Mail.  You may get these at the South Side Community Centre, PMFRC North Side, CANEX Super Mart, or Base Mailroom. 

Addressing Your Package

Place the return address on the top-left corner of the parcel. 

The receivers address is placed in the centre of the box, written clearly in uppercase letters. 

A list of all contents should be written in the lower left corner of the package.

If your package is being sent to Ukraine, you will need to fill out an additional load list that will be placed in an envelope and taped to the side of your package.

Mailing Address

Addresses for overseas operations may be found on the Government of Canada website.

Drop-off Locations

PMFRC North Side
10-16 Regalbuto Ave. 
Monday – Friday / 8 AM - 4 PM

South Side Community Centre
1578 Wolfe Ave. 
Monday – Friday / 8 AM - 4 PM

Base Mailroom
Bldg. S-111, CFB Petawawa 
Monday – Friday / 8 AM - 12 PM & 1 - 3:30 PM

Parcel Dimensions, Size & Weight

Items that do not meet size and weight restrictions will not be accepted.

  • Maximum weight of 20 kilograms or 44 pounds
  • Maximum length of 1 metre (39in); AND
  • The maximum length plus girth is 2 metres (79in)

The definition of girth is “width + height + width + height”

Customs / Contents List

All parcels are subject to inspection by the host country’s customs officials. Therefore, write a detailed list of contents on the bottom left-hand corner of parcels.

Mailing Guidelines 

A Canada Post International Air / Surface Shipping Label must be completed and attached to the respective parcel, and a detailed list of contents must be inscribed in the bottom left-hand corner of the parcel to include quantity, description, weight (if known), and value.

** Please note:  All packages destined for UKRAINE must include a completed load list that will be placed in an envelope and taped to the side of your package.  If a package is sent without this form attached, there may be delays in processing.

Reminder (OP UNIFIER only): 

When mailing any parcels or letters, DO NOT include the rank, unit or section anywhere on the package or accompanying documents (e.g., the load list or the Canada Post form).  Packages should be addressed with the Member's initials and name only. Below is an example of how to address your parcel or letter.


If you have any questions with the format, contact our Information Services team by calling (613) 687-2104 or by sending an email to  [email protected].  

**Please consult your unit DSG if you have received alternate instructions for sending Morale Mail.