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About MyVoice

MyVoice is in direct response to reports released in the fall of 2013 by the Canadian Armed Forces (CAF) Ombudsman and Chief Review Services. “We as an organization recognize that we need to do a better job listening to families and we need to communicate more with them.” LGen David Millar, Chief of Military Personnel, 2013. 

Your thoughts and feedback are important to us. Our accountability to you as military family members is to listen to your concerns, direct your concerns to the appropriate stakeholder (other department or chain of command) when required and to report back to you, and families in general, about how we are addressing the issues of concern to families. MyVoice is moderated by supportive FIL staff. One of us will ask group members a question about your unique military family experience. Sometimes the questions are in the form of a poll, a video or a meme. Maybe we’ll initiate a conversation about health care, operational separation, spousal employment, recreation or mental health.

A FIL staff member monitors the page all day and may engage in conversation with you, to inform you of MFS or community partner resources, programs and services you may be unaware of. Once a week the MFS MyVoice Feedback Team reviews your feedback and then it is directed to the appropriate stakeholders, including Canadian Armed Forces (CAF) leadership and community partners. Your feedback is important because it helps us to improve the Military Family Services Program (MFSP). It keeps CAF leadership and policy makers informed about how military family services are impacting your family. 

Remember, we work in a large bureaucracy and forward movement can take time, but we will answer your questions as soon as possible and post the results of your feedback on the MyVoice Facebook page, under files and on this website.

Confidentiality

Confidentiality and anonymity are critical to the way we gather feedback from military families on MyVoice. Here is a breakdown of the various ways to submit your feedback:
Feedback Method
Contact Info    
Confidentiality
FacebookClosed Group #MyVoiceClosed group, but not confidential nor anonymous
Email[email protected] Confidential and anonymous
Virtual SessionsOffered 4x per yearConfidential and anonymous
Family Information Line1-800-866-4546Confidential and anonymous


Note that all forms of communication on MyVoice are confidential and anonymous, with the exception of Facebook. While the MyVoice Facebook Group is a Closed Group and thus restricts membership, Facebook Groups are not by nature a confidential forum. We have therefore pinned a note on Facebook Group, noting that if a Group Member has a confidential topic to discuss, they should use another point of contact, such as the Family Information Line (FIL).