MindBeacon Live Couples Therapy

Frequently Asked Questions

• Is my Live Therapy Session private?
  MindBeacon treats protection of your personal information with the utmost importance. Our systems and processes comply with the highest standards of security to ensure your information is confidential and protected. Our privacy practices are based on strict adherence and compliance with PHIPA and take into account PIPEDA, FIPPA and the health custodian regulations set out by regulatory colleges, including the College of Psychologists of Ontario.
  
  In addition, we have been certified compliant with HIPAA, the US standard governing protection of sensitive patient data.  Your session is not being recorded.
• How much does the Live Couples Therapy Cost?
  Live Couples Therapy is free for eligible families.
• How long are the Live Couples Therapy Sessions?
  All sessions are booked as 60 minutes but can be as long as 90 minutes, which includes 50 minutes of treatment and 10 minutes for clinical documentation.
• What are the general working hours for Live Couples Therapy?
  Therapists enter in availability 7 days per week between 8 a.m. and 9 p.m. in their respective time zones, with variances depending on therapist schedules per province.
• How many sessions will I need?
  Everyone is different. There's no one-size-fits-all answer to that. The therapist will work directly with you to let you know what to expect. Couples may need 3-10 sessions in a typical treatment plan, but the number of sessions vary based on the couples’ needs.
• What will happen during the assessment?
  The first session will be an assessment, followed by up to 3 sessions of Live Couples Therapy. After 3 sessions, the therapist will evaluate to determine if further sessions (up to 10) would be beneficial. During the assessment, the therapist will try to get to the heart of why you’ve chosen to seek help and will ask about the challenges you’re facing. If the therapist believes that the services we offer are a good fit, they’ll discuss a potential treatment plan. (A second session may also be necessary to properly determine next steps.)  
  
  The assessment is customized based on the your needs and the therapist’s assessment structure, which follows evidence-based practices. It may consist of an interview, self-report measures, discussion of your concerns/goals, and next steps. It’s an opportunity for you to share more about your challenges, issues, background and history and understand expectations for therapy and your treatment plan.
• What technology do I need for a session?
  Please access Live Couples Therapy Sessions using a desktop (Mac or PC) with the latest versions of Google Chrome, Firefox or Microsoft Edge. 
  
  Live Therapy Session are not currently supported in the mobile app, but you can use the web browser on your smart phone for a session.
• Can I book multiple, re-occurring sessions?
  Yes – you can schedule multiple sessions directly with your therapist or the administrative staff, as per your therapist’s schedule. You can cancel your appointments (without loss of a session) 24 hours in advance directly via the booking engine (details will be provided at time of assessment.)
• What if I need to cancel my appointment?
  Once you’ve booked a live couples therapy session, your therapist will consider the appointment confirmed. If for any reason you need to reschedule or cancel your booking, please make sure to do so at least 24 hours in advance . Our therapist’s schedules can fill up quickly, so we encourage you to reschedule as soon as possible.
• What are some key themes that might be covered in Therapy?
  Key themes in Therapy sessions may include conflict management, dealing with life changes and communication / connection in the couple.
• Can I still access Family Information Line (FIL) and MFRC services at the same time as Live Couples Therapy?
  Yes!  This service is meant to complement the other services offered to our Canadian Military Families, including those through FIL and MFRCs.