Accessibility

We are committed to giving people with disabilities the same opportunity to access our programs, services and activities, and allowing them to benefit from the same services, in the same place and in a similar way as other users of the organization.

We acknowledge there is a wide range of abilities and disabilities with regards to an individual’s mental, physical and/or emotional capacities and these can vary over time; we value any feedback on how expectations are being met, as well additional feedback on how we can improve our practices.

We will respond to all feedback and requests as follows in a timely manner:

• All requests and feedback will be directed to the appropriate person or department for action.
• All requests and feedback will be reviewed thoroughly and objectively.
• Where requests or feedback require a response to the client/customer, we will provide a response within 5 business days.