Locations | CFMWS

Discover what is available to you at your posting with specific location information available at the following links and broader information about living in Europe below.

Below you will find information about living in Europe that is widely applicable. For more detailed information, please refer to the location guide for your posting. If you have any questions, please reach out to your MFSE team.

Information about Living in Europe

French Programs

MFS(E) has programs specifically designed for our Francophone community. It is equally important for us to offer support to our Francophone and Anglophone families. We offer a variety of activities in French, such as Virtual Pause-café (coffee mornings), social sessions en français, one-on-one support to francophone families as needed, translation support, and a variety of other activities. Feel free to connect with us if you have ideas and want to contribute to the French programs in Europe.

For more information about French programs visit https://cfmws.ca/europe/resources/french-programs and also visit https://cfmws.ca/europe/events-and-activities for upcoming activities in French.
MFS(E) Services
MFS(E) supports your transition from one community to another. Some MFS(E) programs include, but are not limited to:
Helpful Resources
Please be sure to connect with us online often for the latest programs and services being offered:

Our website
Your source for programs and services available to support you during your OUTCAN posting.
https://cfmws.ca/europe

MFS(E) Facebook page
Sharing relevant program and event information during your posting
https://www.facebook.com/MFSEurope

OUTCAN Blog
Find information and resources to enhance your OUTCAN posting.
https://www.outcanhorscan.com

MFS(E) Youtube Channel
Find information about your posting to Europe and virtual program recordings.
https://www.youtube.com/@MFSE-SFME

The OUTCAN Experience Podcast
Spotify: https://open.spotify.com/show/0GSXlLqrQcWXvcUDnYAjRD
Apple: https://podcasts.apple.com/us/podcast/the-outcan-experience/id1497117472

My Voice / Ma Voix
MyVoice is a Facebook group where you can communicate with Military Family Services (MFS). The group is a safe place to discuss your experiences as a military family and offer feedback about your military lifestyle. You can find out more at: www.facebook.com/groups/MyVoiceMaVoix/

Family Information Line
The Family Information (FIL) is a confidential, personal, bilingual, and free service offering information, support, referrals, reassurance, and crisis management for the military community. We serve Canadian Armed Forces members, Veterans, and their families - immediate and extended. You can find out more at: https://cfmws.ca/support-services/family-information-line
Child & Youth Programs
MFS(E) has a range of programs specifically for kids posted to Europe. Here is a snapshot of these programs with a guide for when to watch for registration. Find more information about these programs at https://cfmws.ca/support-services/families/children-youth
- Kids Can Cook (ages 8-12; Fall Intake)
- Teen Can Cook (ages 13-18; Fall Intake)
- Pen Pal Program (ages 5-18; ongoing registration)
- Quarterly Craft Program (ages 3-9; Ongoing registration)
- Friends on a Journey (ongoing)
- Youth Leadership Conference (ages 13-18; registration Fall, YLC usually in Feb)
- Youth Employment Preparation Program (Fall intake; see the employment section for more details)
- Home Alone Program (10+; periodically through centres)
- Babysitting Course (at least 12+ by the end of the calendar year; periodically through centres)
Virtual Programs
European Advisory Committee
The MFS(E) Advisory Committee (AC) is a group of volunteers representing Canadian Armed Forces (CAF) families and communities across Europe. The AC works to enhance MFS(E)’s capacity to implement family programs and services to all Canadian military families regardless of where they are in Europe.

As a group of volunteers, the AC is not authorized to act as decision-makers or policymakers. Their primary role is to advise the Senior Manager MFS(E) about community needs and evaluate program effectiveness.

CAF members (in a non-official capacity) and their civilian spouses/partners and dependents (18 years or older) are eligible to volunteer for the AC. Fifty-one (51) per cent of the voting membership must be civilian family members of CAF members. Members representing a particular region must reside in that region at the time of recruitment and must have the support of their local CAF Commander.

The MFS(E) AC meets on-site at the Canadian Forces Support Unit (Europe) in Geilenkirchen once a year, usually in the winter. All other meetings, usually held every second month, are conducted online. No special computer equipment or program is required, but reliable Internet is. If you have any questions or would like to discuss this opportunity further, please see the website - https://cfmws.ca/europe/military-family-services-(europe)/european-advisory-committee
Before you come to Europe
Things to Consider/Bring:
- Immunization Records for school registration – don’t pack in the sea shipment!
- Long-form birth certificates and your marriage certificate for DoDEA school admission to prove dependents are “yours”. A Canadian posting message may not be enough. Also, don’t pack in the sea shipment!
- If your children plan to participate in sports on a US Garrison or in a DoDEA school, they will require a sports physical. It can be hard to get this done in Europe so, if possible, have their Canadian doctor complete the form before leaving. There is a cost, but it may be claimable through your insurance provider. Get the sports physical form from the school on your HHT.
- If your teens participate in the Youth Employment Preparation (YEP) Program, they will require a Social Insurance Number (SIN). Get this before leaving Canada.
- If you plan on working in a field that requires a Police Check, get one done before leaving Canada.
- If you can, get extra poppies for Remembrance Day. It is not recognized everywhere in Europe in the same way as in Canada, but for families, this small thing can be important.
You and your family are all ambassadors for Canada while you are here. You will likely get invited to a neighbour’s home or participate in hosting an international night or Canadian social for your community. Your children may have an international day at their school where they will showcase Canada. Stock up on Canadian goodies. They will be a big hit. Ideas include Canada Day dollar store items, decorations, maple syrup, Indigenous crafts, Canadian books, flags, maple leaves, Canadian clothing, stuffed animals of beavers, etc. You can get creative!

You can also reach out to your local MP or MLA for Canada Flag pins or Canadian Heritage for Canada flag stickers or tattoos. Find out what is available at https://sc-gc.pch.gc.ca/PROMO/NeedHelp.aspx.

Some people miss their Kraft Peanut Butter, Tim Horton’s coffee, Kraft Dinner, Coffee Crisps, real maple syrup or ketchup chips and prefer to bring a bit of a stockpile of comfort food as these items are not easily available in Europe or you will pay a high premium to be able to get them. Some common cooking ingredients can also be hard to track down, so you can either bring graham wafer crumbs or improvise by crushing up local biscuits. The choice is yours, and it is part of the experience. Just as you can’t get some of that comfort food you have been used to, you will experience all kinds of new and tasty treats while in Europe. If comfort foods are important to your family, take some time on your HHT to check out some local grocery stores and see what is available in your city.
Public Safety and Security

Administration

Banking
Online Banking Payments – IBANs, BICs / SWIFTs
Bank accounts in Europe have an “IBAN” (International Bank Account Number) and a SWIFT code or “BIC” (Bank Identifier Code) in the UK. You will use these numbers for making payments and receiving money. If you are paying a bill, you will typically find their IBAN on the bill. Use this number to make the payment online through your bank. Use this number You will also provide your IBAN to companies to pay your bills such as insurance, gym payments, and cell phone. The orderly room and claims section at CFSU(E) will use your IBAN to deposit pay and claims into your bank account. However, processes differ across Europe, so check with your bank to confirm.

Money Transfer
You will likely need to move money between Canadian and European accounts. wise.com and XE.com are both worth looking into for money transfers.
CRA and Residency Status for Spouses/Dependents
In the past, there has been significant confusion regarding the residency status of spouses. Unfortunately, some CAF families have found choosing the incorrect resident status can have a significant financial impact.

Please refer to the following information regarding residency status has been provided to us by the CRA at https://cfmws.ca/getmedia/ab2d7f25-a89b-4cd4-9ac8-41e78d5375f9/Taxes-CRA-Info-Sheet-EN.pdf (updated: Jan 26, 2023)
CRA and Child Benefits
Factual: If you are eligible to receive the Canada child benefit (CCB), you will continue to receive the CCB and any related eligible provincial or territorial benefits during your absence from Canada. However, you must file a return annually so the CRA can calculate your CCB. If you have a spouse or common-law partner, they must also file annually. If your spouse or common-law partner is a non-resident of Canada, they must file Form CTB9, Canada Child Benefit – Statement of Income.

Deemed: If you are eligible to receive the Canada child benefit (CCB), you will continue to receive the CCB but are ineligible for any related provincial or territorial benefits during your absence from Canada.

Please don’t forget to view the “Filing your Taxes OUTCAN” info sheet in your Welcome Bag or on our website at https://cfmws.ca/getmedia/c14e26f8-840e-4e54-a32f-42863ee060b9/10-2-Filling-your-taxes-while-on-outcan-EN.pdf

Around the House

Appliances
Washers and Dryers
Washing machines and dryers in Europe are small by Canadian standards and generally take at least an hour per load. Both may take a maximum load of 10 lbs., half of a standard load in Canada. Washers may be front loading, operate on a tumble system rather than an agitator and use cold water, which heats inside the machine (rather than filling with hot water first).

Dryers can be either condensing (you must empty a water tank) or vented (like most Canadian dryers). Be sure to read your manuals to find any differences. In smaller houses and flats, you may have a combination washer/dryer machine, which does washing and drying. Please note that these are not very effective as dryers (by Canadian standards) and that you will likely have to hang your clothes to dry even after using the dryer function. Clothes lines and hanging racks over radiators are common for reducing electricity costs and as an alternative to drying clothes in a dryer.

Dishwasher
Many dishwashers require dishwasher salt to stay in working order. The salt goes in the bottom of the appliance, usually a screw lid. You will also likely need a dishwasher rinse aid. It usually goes in the door next to the detergent compartment. Run the dishwasher periodically with a dishwasher cleaning product (descaler). Please note dishwasher salt is not the same as water softener salt (many homes have water softening systems so this is important). Also, note hard water and ensuing limescale can be a problem and difficult to remove if you are not doing regular maintenance to deal with it without letting it build up.

Other appliances
Some suggested cleaning products:
- Iron – use distilled water, as tap water will cause lime build-up (or even iron water, widely sold widely in grocery markets in the cleaning products aisle)
- Kettle – descale regularly using a descaling product or use filtered water.
Basements
Beds
Electricity
Electricity in Europe operates at a higher voltage and lower frequency than in Canada. In Canada, our electricity is 110V 60Hz, while in Europe, it is 220-230V and 50Hz. Some electronics are incompatible with European power and require transformers, while others are dual voltage and only need a plug adapter.
To find out if an electronic is dual voltage, look for the electronic information on the product. This information is often found on the bottom, back, or battery pack. If the input lists a range, for example, 100 to 240V 50 to 60Hz, the product is dual voltage and works with Canadian and European electricity. If the input doesn’t give a range and only says 110V 60Hz, it is incompatible with European electricity.

Dual Voltage
If your product is dual voltage, you only need a plug adapter Since the product is already compatible with local electricity, all the adapter does is allow the prongs to fit the electrical outlets. If you use an adapter with a product that is not dual voltage, you will not only damage your product, but you may also cause electrical damage to the building. Lamps are considered dual voltage; however, you will need European light bulbs.

Single Voltage
If your electronics only say 110V 60Hz, it is incompatible with European electricity. To use it while in Europe, you will need to use a transformer. Transformers convert the local electricity to 110V 60Hz, so you can plug devices into it as if you were plugging them into a wall in Canada.

Most electronic devices have a prominent label that looks like this picture. On this device (a camera battery charger), you can see that after "Input," it says "110 - 240V", which means it is safe to use with any voltage within that range, including the 110V standard in Canada or the 220-230V standard in much of Europe. All you'll need is a plug adaptor.

On this next label, you can see that this coffee maker is NOT dual voltage. It lists "120V". Other items may say "110V" - anything in this range is a standard North American appliance. If you want to use something like this overseas, use a transformer.

In this image, you can see that some appliances have a switch for use between higher and lower voltages. This item is safe with only a plug adaptor, but don't forget to flip the switch!

Transformers
Transformers have different wattage ratings, so ensure you use the correct wattage to handle what you are plugging into it.

The total wattage of appliances plugged into the transformer must be less than the transformer rating. If not on the label, multiply the item's voltage by the number of amperes (amps) for the electronic device's wattage. For example, if the information on an item says 110V 60Hz 1A, you would multiply 110 (voltage) by 1 (amps) to get 110 watts. Find the approximate wattage of electronic and household appliances at www.wholesalesolar.com/solar-information/how-to-save-energy/power-table.

Research before choosing transformers. If in doubt, buy bigger. Some items (like TVs) need a big surge of power when switched on, so go with three times the wattage (a 500W appliance might need a 1500W transformer). Items that produce heat (iron, hair dryer) require higher wattage.

Transformers that do not have an ON/OFF switch or left on will consume energy while plugged in, even if you do not have an appliance plugged into them. Therefore, you should always keep your transformers off or unplugged when not in use.

As part of your furniture claim, you can purchase and claim 50% of the cost of up to four transformers.

Oven Temperature & Measurements

Celsius	Fahrenheit	Gas Mark	Description
110	225	¼	Cool
120	250	½	Cool
140	275	1	Very low
150	300	2	Very low
160	325	3	Low
180	350	4	Moderate
190	375	5	Moderate/hot
200	400	6	Hot
220	425	7	Hot
230	450	8	Very hot
240	475	9	Very Hot

Cup & Spoon Equivalents

¼ cup     =    60 ml
1/3 cup   =    80 ml
½ cup     =    120 ml
2/3 cup   =    160 ml
¾ cup     =    180 ml
1 cup      =    240 ml
1¼ cup   =    300 ml
1½ cup   =    360 ml
2 cup      =    480 ml
3 cup      =    720 ml

1/8 tsp   =     0.6 ml
¼ tsp     =     1.3 ml
3/8 tsp   =     2 ml
½ tsp     =     2.5 ml
1 tsp      =     5 ml

1 tbsp    =    15 ml
2 tbsp    =    30 ml
3 tbsp    =    45 ml

Weight

10 gr	¼ oz	400 gr	14 oz
25 gr	1 oz	450 gr	1 lb
50 gr	1¾ oz	500 gr	1 lb 2 oz
100 gr	3½ oz	700 gr	1½ lb
200 gr	7 oz	750 gr	1 lb 10 oz
250 gr	9 oz	1 kg	2¼ lb
350 gr	12 oz

Wardrobes

Communication in Europe

Making Phone Calls
Calling within Europe
When dialing within the country you’re in, you do not need the exit code and country code.
If you’re dialing within the same area code, you do not need to enter the area code, but you need to add a ‘’0’’ before the number to call inside Europe.

Calling outside of Europe
The exit code for calling out of the country in Europe is 00. You then follow that with the country code, area code, and telephone number. The “+” means to use the exit code for the country you’re in – in Europe, that’s 00, in Canada, it’s 011. You can use the “+” on your mobile phone as the exit code, and your phone should pick up the right exit code, no matter what country you’re in!

Calling Canada from Europe
The country code for Canada and the United States is 1. Dial the exit code (00) then the country code (1) then the number. 00 - 1 - area code - seven-digit number

Calling Europe from Canada
The exit code in Canada is “011” followed by the country code.

Country codes
Find your country code at https://countrycode.org/.

Summary
- To dial a number within Europe 0 711 1234567
- To dial a number from elsewhere in Europe +country code 711 1234567 or 00 country code 711 1234567
- To dial Canada from Europe 00 1 613 5551234
- To dial Europe from Canada 011 country code 711 1234567
Toll-Free and Charges for Calls
0800 and 0808 are the dialling prefix for Toll-Free Calls in Europe. *Check with your carrier before dialling a North American toll-free number on your mobile phone. Some carriers charge long-distance rates for these calls.

0900 numbers are “premium-rate” services. 0180 numbers are for service-oriented calls and are billed per minute or call. Costs will vary.
Signal
SIM Cards
Most Canadians will use a mobile phone while in Europe. If your Canadian mobile works on a GSM network, you can use it.

A CRTC law bans cell phone unlocking fees and orders that all new devices be unlocked. Canadians no longer have to pay to unlock their cell phones. When your phone is unlocked, use it with any mobile company by switching the SIM card.

If you have an older device, unlock the phone before moving, as the provider may not assist once the account is closed.
Voice Over Internet Protocol (VOIP)

Several Canadian families have used a VoIP phone, and it’s worth investigating before leaving Canada. With a VoIP phone, you can keep your Canadian phone number which has a few benefits. Your family and friends can call you, and you can call them without overseas long-distance charges. Besides cost, it is also less confusing for people who may not be used to European calling (like elderly parents). Keeping a Canadian phone number also can help when completing online forms, banking, registering on Canadian websites, etc. Finally, if you want to keep a phone number for continuity, you can move a number to a VoIP provider when you move OUTCAN, then move the same number back to a Canadian provider when you return. Which provider to use? There are several, with varying costs and services. MagicJack and Vonage are two big companies, but there are also other VoIP providers.
WhatsApp
WhatsApp Messenger, or simply WhatsApp, is an American freeware, cross-platform messaging and Voice over IP (VoIP) service owned by Facebook, Inc. It allows users to send text and voice messages, make voice and video calls, and share images, documents, user locations, and other media over the Internet rather than using your mobile network.

WhatsApp is a free app for mobile and desktop devices.

Education

CEM Canada
Children's Education Management (CEM) Canada, located in Ottawa, now offers Guidance Counselling Services to all CAF families serving outside Canada. Our services include secondary curriculum review, distance-learning courses prescribed for courses required for graduation, post-secondary education guidance services, liaising with guidance counsellors at post if needed, curriculum review of differences among provinces/territories, and advice on possible required subjects.

CEM Canada Contacts are:
Carolyn Turner (A-K) Carolyn.turner@forces.gc.ca
Alisa Hanrahan (L-Z) Alisa.Hanrahan@forces.gc.ca

Understanding and applying Children's Education Management policies can be complex. Both CEM Europe and CEM Canada will likely both be involved in your children's education journey.

To speak about education options, connect with a guidance counsellor to discuss your children’s educational options as soon as you receive your posting message.
CEM Europe
CEM Europe's Role is to manage the education compensation and benefits programs. CEM compensation and benefits program consists of Departmental Foreign Service Education Allowances and related care allowances, such as Family Reunion Travel, Education, Post-Secondary Shelter allowance, and special education on behalf of dependent children of CAF members.

For queries with CEM Europe or assistance with your allowances and claims, contact the team at P-SFK.76ECEM@forces.gc.ca.
Children's Education Management Contact (CEM)
Department of Defense Education Authority (DoDEA)
DoDEA, as one of only two federally operated school systems, is responsible for planning, directing, coordinating, and managing prekindergarten through 12th-grade educational programs on behalf of the American Department of Defense (DoD). DoDEA operates 163 accredited schools in eight districts in 11 foreign countries, seven states, Guam, and Puerto Rico.

You can search the website of DoDEA for schools in Europe, depending on where you live: www.dodea.edu/schools.cfm.
International Schools
Local Schools
If you have children, connect with Children's Education Management at P-SFK.76ECEM@forces.gc.ca for all information about OUTCAN education policies.

The paper, binders, and workbooks are different sizes than in Canada. It is better to buy them onsite.

For children who play school age and competitive sports, it is often necessary to join a local club to compete at a high level. Sports in school aren’t as highly competitive and organized as in Canada.
Post-Secondary Education
An OUTCAN posting can be an ideal time to continue your education through part-time or full-time studies, working towards a degree or certificate, professional development, or a topical course for fun. Studies can be done in person at local colleges and universities or online through various institutions.
If you plan on studying with a local university or college, be aware that Canadians may have to pay overseas (international) student fees, double or triple what a local student will pay. Check with the institutions to see if part-time studies lower these fees.

Local Institutions
The Canadian Information Centre for International Credentials (http://cicic.ca) can provide information about Canadians studying abroad or returning to Canada with foreign credentials.

If you are continuing a degree that you started in Canada, transferring credits or studying on a Letter of Permission from your Canadian university can be challenging due to differences in the educational systems. Research available programs at local universities and colleges, attend open days and connect with their international admissions department to see what options are available to you. Your Canadian university may also have information about studying abroad.

If you pursue a local educational program for your profession, ensure it is accredited and is a Canadian-recognized diploma/degree. If there is a governing body for your line of work in the province you will be returning to (i.e., teaching, nursing, accounting), check to determine how they view foreign qualifications. If you plan to continue with higher education when you return to Canada, contact the Canadian institution of interest to see how they will assess your foreign education.

Distance learning in your local community may be available; however, if distance learning is your desired method, it may be easier (and cheaper) to go through a Canadian institution.

Canadian Institutions
Many Canadian universities and colleges offer distance education programs. Delivery of these programs varies based on the institution or field of study. Some programs are delivered online, require proctored exams, or attend in person periodically.

When choosing a program, choose a recognized, authorized, registered or licensed educational institution.

Check the institution’s current status at www.cicic.ca/868/Search-the-Directory-of-Educational-Institutions-in-Canada/index.canada

For more information on the Directory of Educational Institutions in Canada, visit www.cicic.ca/871/Read-more-information-about-the-Directory-of-Educational-Institutions-in-Canada/index.canada
Scholarships and Bursaries
Many scholarships and bursaries are available to serving and former Canadian Armed Forces members and their families. Educational institutions, government partners, and charitable organizations fund these scholarships and bursaries. MFS(E) does not administer them. Find information at https://cfmws.ca/support-services/education/scholarships-and-grants

The European Fund (EF) Academic Program recognizes the academic accomplishments of students graduating from high school who are dependents of European Fund Members and encourages students to continue towards post-secondary studies. All students accepted and attending a recognized post-secondary institution will receive €500. https://cfmws.ca/europe/european-fund-academic-program

Employment

Adult Employability Program
Criminal Record and Vulnerable Sector Check
Depending on what you’d like to do in Europe, you may need a valid Criminal Record Check for local employment or volunteering. Find Criminal Record Check information at www.rcmp-grc.gc.ca/en/criminal-record-checks

If you wish to volunteer with persons in the vulnerable sector, you will most likely need to complete a Vulnerable Sector Check. An example of the Vulnerable Sector Check is on the Ottawa Police website: www.ottawapolice.ca/en/about-us/level-3---vulnerable-sector-check.aspx
Job Postings
Local Employment
Your SOFA stamp/dependent status does not necessarily confer the right to employment in your host country. Employment is entirely a matter for the host nation to decide, and it is a personal responsibility to seek permission from local authorities. The host nation’s embassy or high commission in Canada may be able to assist before departure or upon arrival; consult the appropriate department of the host nation’s government. For questions regarding your SOFA stamp, please reach out to +cfsuedetukor@forces.gc.ca
National Employment Programs
In addition to Employment Programs offered in Europe, MFS offers national employment programs. Explore employment services customized for spouses/partners of CAF members and spouses/partners of Veterans. Search the online job bank, build your business, take a virtual course, access career advice, and get support for job relocation, including to the U.S. and Europe. Learn more at https://cfmws.ca/support-services/employment
Spousal / Dependent Employment Assistance and Education
Our Education, Employment and Training Program Coordinator creates and delivers programs such as the Youth Employment Preparation or the Adult Employability Program. The coordinator also offers employment and training assistance to working-age youth and adult family members. These services include job search information and tools, career-related training and programs, and one-on-one employment assistance (resume writing, cover letter, and interview skills).

For information regarding education or employment, contact the MFS(E) Education, Employment and Training Programs Coordinator at: MFSE.EmploymentEducationTraining@cfmws.com.

Spouses and Common-Law Partners are also entitled to reimbursement for employment-related expenses under the terms and conditions established in Foreign Service Directive (FSD 17). Find out more information from DND here: https://www.canada.ca/en/department-national-defence/corporate/policies-standards/compensation-benefits-instructions/chapter-10-foreign-service.html#sec-10-13-01

Eligible expenses include:
- professional association dues in Canada,
- attendance fees for conferences and trade fairs, and
- professional preparation of a curriculum vitae.
For more details on other eligible expenses, please head read FSD 17 at: www.njc-cnm.gc.ca/directive/d112/v249/s710/en#s710-tc-tm_2_2
Volunteering
Working with MFS or PSP
If you want to apply to work for Military Family Services and Personnel Support Programs while in Europe, you should bring the following information with you. It will be required to process your file to obtain the required security clearance to work in Europe. Having this information at your fingertips will speed up the hiring process:
- Copy of passport, SOFA, or VISA stamp (some of those, you will get in Europe)
- Another form of government (federal or provincial) photo ID (birth certificate, Driver’s Licence, etc.). If Gov’t photo ID is unavailable, a third piece of photo ID (such as a student ID) must be provided
- Five years of residential addresses with proof (mail, bill, T4, etc.). The dates must be five years from the date of filling out the form. (ex: 24 Oct 2023 back to 24 Oct 2019)
- Proof of relevant education and professional qualifications (transcripts, diplomas, etc.)
- Proof of previous employment (back five years), (work agreements, T4s, etc.)
- Two References (names and addresses at least – reference letters are good to have as well)
Youth Employment Preparation Program
The Youth Employment Preparation (YEP) Program provides real-life workplace training and employment opportunities to the youth of CAF members and Canadian Forces support personnel posted in Europe. YEP aims to assist youth – between the age of 15 and 21 who are pursuing full-time studies – to gain the knowledge, skills, and experience to make a successful transition into the labour market. For more information on this program, visit: https://cfmws.ca/europe/youth-employment-preparation-program

Entertainment & Leisure

Clothing Sizes
Connecting with Others
www.meetup.com - Meet people with similar interests in your new community. You can find interest groups for everything – walking, dog walking, expats, expat spouses, North Americans, Canadians, book clubs, live music, yoga, arts, pub nights, open mic, choirs, sporting activities etc. Create a profile and then search to find groups.

www.facebook.com or www.twitter.com - There are several OUTCAN groups on social media - Canadians in Europe, Spouses of OUTCAN Canadians, Canadians in OUTCAN in the UK & Remote, etc. Some are private groups with membership questions before acceptance, and others are open. There are good tips and tricks on adapting to European life, Canadian meetup opportunities and updates on what is happening back home.
The base near you may also have a community of spouses led by local or NATO spouses. If there isn’t one already set up, you could get information from other areas about what they do with their spouses to stay connected, share information and welcome new community members.

www.militarywiveschoirs.org - Some spouses have joined the local Military Wives Choir, a great way to meet other military spouses and see some unique places.
Dining Out - Tipping

Health Services

Medical
Medical services vary by country, so check your country-specific guide for more information.

The Hospital Comfort Program supports all hospitalized CAF members and family members in Europe. For more information, please visit https://cfmws.ca/europe/hospital-comfort.

For more information about Medical Services in Europe visit https://cfmws.ca/europe/medical-services-in-europe.
Social Services
The following options are available to military members and their families for access to psychosocial or mental health resources:
- Mental Health Contacts in Europe
- Mental Health Resources
Local Resources
Military families can also access resources in their community, as recommended by their doctor or other sources, but they should ensure with their Public Service Health Care Plan that they will be covered for the services they are considering. For their services, military members are required to go through their medical system or the CAF Member Assistance Program.
Dental Claims
Until July 1, 2023, claims will need to be sent to Canada Life, using the paper form or online claims process.
To submit your claim online,
- login into your account,
- click on “Make a Claim”
- then under the “Other Claims” section, click “Start Other Claim”. Then detailed instructions tell you how to submit your online claim and add documents (receipts).
When filling out the form, for out of country, members have reported dental codes are not required. Just include the date, name of the procedure and fee and the insurer will add the correct code.

Following your online submission, Canada Life will send you a letter. Make sure your address is up to date in your profile or you will not receive notification if there is an error with your claim.

To mail your claim:
Log into your account on the Canada Life website and print a claim form. Send completed claims and original receipts need to be mailed to the following address:
Canada Life Health and Dental Benefits
Foreign Benefit Payments
PO Box 6000
Winnipeg, MB R3C 3A5

Be sure to keep copies of your receipts!

Starting on July 1, claims are to be submitted to MSH International through their online portal. For more information about the transition visit https://www.canada.ca/en/treasury-board-secretariat/services/benefit-plans/health-care-plan/information-notices/preparing-public-service-health-care-plan-transition-canada-life.html# toc5.
Medical Claims
For medical claims, you can submit a paper claim to Allianz Global using the PSHCP Out-of-Country claim form (https://www.pshcp.ca/wpcontent/uploads/2013/06/claimform_out_fill.pdf), or you can also submit your claim by email to PSHCP@allianz-assistance.ca. Send the claim form and the original receipts to:

Allianz Global Assistance
Public Service Health Care Plan
PO Box 880
Waterloo, ON N2J 4C3

Starting on July 1, claims are to be submitted to MSH International through their online portal. For more information about the transition visit https://www.canada.ca/en/treasury-board-secretariat/services/benefit-plans/health-care-plan/information-notices/preparing-public-service-health-care-plan-transition-canada-life.html#toc5

Pets

Travelling with Pets
- Make sure to book your pets on same flight as you.
- Keep your boarding passes to show your pets were on same flights as you.
- If your pets must fly cargo, they can still be on same flight as you.
- Many people favour AirTransat for flying with pets.
- If your pets are flying as checked baggage, drop them off by the baggage area in the airport.
- If your pets are flying cargo (even on the same flight), they usually need to go to the Cargo area outside the airport complex.
- If your pets are flying cargo, go to where your animal is to have your paperwork checked, you will be sent to another building to stamp your paperwork, and then back to the original building for more paperwork. You will need to pay a fee. The cargo building is not associated with a particular airline (e.g., it will not say Air Canada Cargo on building).
- If you fly in on a weekend or outside working hours, your pets could be in the cargo area until cleared by a vet and brokered into the country. You could be billed extra as well as pet boarding.
- Book fights so you arrive during working hours! (Monday to Friday)
- Freeze water in water dishes (the kind that attaches to the kennel).
- Attach a single serving of kibble to the kennel in a ziplock bag with your pet’s name and any feeding instructions.
- Photocopy pet paperwork and attach it to the kennel. Carry originals or get two original copies and attach one to the kennel.
- Bring tools in your luggage to take kennels apart; kennels may be too large for rental vehicles or hotel rooms.
- If your dog gets stressed easily, speak with your vet about a hormone collar to help. They usually have no side effects and can last about a month.
Please note that requirements for pets vary by airline and airport. Check with your airline, airport, and country of arrival to ensure you have all the documentation required, that your kennel fits the requirements, and any other specific instructions.
Bring your pet back to Canada

Transportation

Emission Sticker - European Green Zones
Germany (58 zones), France (28 zones), Belgium (3 zones), Denmark (5 zones), and Austria (6 zones) have Green Zones and corresponding stickers as do many other countries in Europe. If you drive in the Green Zones of those countries, you may need a sticker for your car. You may be able to order a sticker for your vehicle from the links on this website (not all vehicles are eligible for stickers which means you may not be able to drive your North American vehicle in some cases): www.green-zones.eu/en.html
Items in your Car
The European Commission suggests downloading the free GoingAbroad app with road safety rules for each European country. You can also see the information on their website at
https://ec.europa.eu/transport/road_safety/going_abroad/index_en.htm.

Generally, most countries require you to keep the following in your vehicle:
- Reflective Safety vest (Anyone outside the vehicle during a breakdown must wear a vest.)
- Warning triangles
- First-aid kit
- For UK vehicles, a GB car magnet when driving in other countries
Parking
Seat Belts and Child Seats
Under EU law, seat belts must be used in all vehicles. Children over 1.35 m can use an adult seat belt. Those under 1.35 m must use equipment appropriate to their size and weight when travelling in cars or lorries. It is now against the law to use a rear-facing child seat on the front passenger seat – unless the airbag has been deactivated.

Additional measures may be mandatory in individual European countries. To find out more, visit https://ec.europa.eu/transport/road_safety/going_abroad/index_en.htm.

If you are buying a vehicle in Europe, check that ISOFIX anchorage points are fitted, as they are not always supplied as standard, as is the case in Canada.
Tolls
When travelling, be aware of toll costs. To drive on some country’s (highways) you need a sticker (called a vignette) on your windshield. In Switzerland, the vignette is only available as an annual purchase. For Austria, you can purchase a 10-day, 2-month or annual vignette.

In other countries, you will find toll booths on the highway where you will either pay a toll at the beginning or take a ticket and pay when you exit the toll road. The website https://tollguru.com/toll-calculator-europe is an excellent resource for calculating toll costs before a trip.
Provincial Driver's Licensing
Alberta
Alberta Transportation
Main Floor- Twin Atria
4999-98 Ave
Edmonton, AB T6B 2X3

(780) 310-0000
Outside AB: (780) 427-8230
Driving and transportation | Alberta.ca

British Columbia
ICBC Licensing
Driver Services Centre
151 West Esplanade
North Vancouver, BC
V7M 3H9

From Lower BC: (604) 661-2800
Toll Free in NA: (800) 663-3051
www.icbc.com/driver-licensing/Pages/default.aspx

Manitoba
Manitoba Transportation
Driver & Vehicle Licensing
234 Donald St, Box 6300
Winnipeg, NB
R3C 4A4

(204) 985-7000
Fax: (204) 954-5338 or Toll Free in NA: (800) 665-2410
http://residents.gov.mb.ca/reference.html?d=details&program_id=304

New Brunswick
NB Department of Transportation
364 Argyle St
Fredericton, NB E3B 1T9

DPS-MSP.Information@gnb.ca
www2.gnb.ca/content/gnb/en/services/driving_and_vehicles.html

Newfoundland & Labrador
Motor Registration Division
Department of Government Services
PO Box 8710
St. John’s NF A1B 4J5

(709) 729-4834
www.gs.gov.nl.ca/drivers.html

North West Territories
Government of NWT
Department of Transport
5003 – 49th Street,
Yellowknife NWT
X1A 2L9

(867) 873-7487
Fax: (867) 669-9094
www.gov.nt.ca

Nova Scotia
Nova Scotia Registry of Motor Vehicles
300 Horseshoe Lake drive
Bayers Lake Business Park
Halifax, NS
B3S 0B7

(902) 424-5851
Toll Free in NA:
(800) 898-7668
www.gov.ns.ca/snsmr/access/drivers.asp

Nunavut
Motor Vehicles Division
Department of Economic Development & Transportation
Box 1000 Station 1575
Iqaluit, NU
X0A 0H0

Toll Free: (867) 975-7800
https://www.gov.nu.ca/motor_vehicles

Ontario
Ministry of Transportation
Licensing Admin. Office
77 Wellesley Street West
Ferguson Block, 3rd Floor
Toronto, ON M7A 1Z8

(416) 235-2999
Toll Free: (800) 387-3445
Fax: (416) 235-4414
www.mto.gov.on.ca/english/dandv

Prince Edward Island
Prince Edward Island Depart. of Transportation & Public Works
PO Box 2000
Charlottetown, PE
C1A 7N8

(902) 368-5228
Fax: (902) 368-5236
https://www.princeedwardisland.ca/en/topic/roads-and-transportation

Quebec
Société de l’Assurance
Automobile de Québec
P.O. Box 19600, Terminus
333 blvd. Jean-Lesage
Quebec, PQ G1K 8J6

Quebec, PQ: (418) 643-7620
Montreal, PQ: (514) 873-7620
Toll Free in PQ: 1 (800) 361-7620
www.saaq.gouv.qc.ca

Saskatchewan
Saskatchewan Government
Insurance (SGI), Licensing and Registration Services
2260 11th Avenue
Regina, SK S4P 0J9

(306) 775-6900
Toll Free: (800) 667-9868
www.sgi.sk.ca

Yukon
Gold Creek Building (Old Rogers Video Building)
Unit A, 2251-2nd Avenue
Whitehorse, Yukon
Y1A 5W1

(867) 667-5315
Fax: (867) 393-6220
Toll Free: (800) 661-0408 ext. 5315
www.hpw.gov.yk.ca

Transport Canada
Tower C, Place de Ville,
330 Sparks St
Ottawa, ON K1A 0N5

(613) 990-2309
Toll Free: (866) 995-9737
www.tc.gc.ca

Travel

Subsidized Travel
Non-unit fund and Canex/SISIP grant
As a CAF member of Formation Europe, you and your family are members of the European Fund (EF). EF members not part of a Unit Fund due to location are termed Non-Unit Fund (NUF) members. To ensure equitability across Formation Europe, all EF members have the same entitlements. However, certain entitlements are managed differently depending on location.
Travel Advisories

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