Member Statements

Follow the link below for a thorough explanation of how to read your statement.  This link is also located on your monthly email. 
How to read the new NPP Statement of Account

If you currently do not receive a NPF statement of account and you wish to receive one, please contact your local NPP Accounting Office and ask them to set you up to receive NPF Statements.  
Once you are set up to receive NPF statements remember to check your junk/spam folders as the emails may end up there.

You receive NPF statements so you can follow the activity that have been posted to your account each month.  It is also a way for you to verify the transactions are legitimate. 

In addition to CANEX credit plans, CFMWS is also responsible for mess dues, SISIP loans, returned payments/cheques, and transactions for all NPP entities such as newspapers, kit shops, canteens, recreational clubs, special interest activities (golf clubs, curling clubs etc.), and special functions.

You receive NPF statements any time there is NPP activity in your account, even if the balance at the end of the month is $0.  When there is no NPP activity on your account in a month, you will not receive a NPF statement. 

Contact your local NPP Accounting Office to make payment arrangements.

The NARO, in Borden, is responsible to collect all outstanding NPP receivables, and is contacting you in that regard.

When a member is going on Employment Insurance (EI), their Military Pay is affected. If a member does not have sufficient monies available through DMIL PAY it will reject. While on MATA/PATA leave, the member needs to change to a pre-authorized debit (PAD) or credit card payment method, through the local NPP Accounting Office, for all NPP deductions.

Yes. While on maternity/paternity/parental leave your pay may not be enough to cover the monthly deductions and while on parental leave you are not receiving a NPF pay therefore, prior to going on leave, you will need to change your payment method to pre-authorized debit or credit card payments. Contact your local NPP Accounting Office to make these changes.

To change the banking information on your NPF account, you will need to provide a void cheque or other official bank document that provides your banking information to your local NPP Accounting Office. You will also need to complete the required payment change authorization form provided by the local NPP Accounting Office.

Emailing credit card information puts your financial information at risk and goes against Payment Card Industry (PCI) compliance standards. Credit card information can be taken over the phone but never through email.

Please contact your local NPP Accounting Office. 

NPF monthly deductions paid through other methods of payment (such as pre-authorized debit or credit card) will not show up on your military pay statement but will show on your NPF statement.

For more assistance, contact your Local NPP Accounting Office. 

AQRs are deducted from your military pay the month following the transaction date. However, as below there are NPP Accounting timelines that affect the processing of AQRs and the transaction date. 
Any AQR received and processed by the local NPP Accounting Office before the 15th of the month will appear on that month’s NPF statement and deducted from the following month’s pay. AQRs received and processed after the 15th of the month appear on the next month’s NPF statement.
Note: Delays in the receipt of AQRs at the local NPP Accounting Office will result in subsequent delays in processing.

NPF Accounting Offices process the AQRs within 5 working days of receipt. Delays in receipt of AQRs at the local NPP Accounting Office will result in subsequent delays in processing.
AQRs are deducted from your military pay the month following the transaction date. However, as below there are NPP Accounting timelines that affect the processing of AQRs and the transaction date. 
Any AQR received and processed by the local NPP Accounting Office before the 15th of the month will appear on that month’s NPF statement and deducted from the following month’s pay. AQRs received and processed after the 15th of the month appear on the next month’s NPF statement.

No one can make changes on your account without your formal approval/legal authority. 
If applicable, a current and legal power of attorney may enable your spouse to make changes on your account.