MFRC How to Send Morale Mail

Mailing Instructions

Mailing Addresses

Your mailing address will be one of the following, depending on where your military member is deployed: 

For more information on mailing addresses specific to land-based deployments, please visit here. 

How to Address Parcels

• Phone numbers and contents must be listed on the box so that the Fleet Mail Office (FMO) can contact the sender if any questions arise from the x-ray photos. 

• If items are deemed prohibited, FMO can call the sender to arrange for the parcel to be picked up from FMO, or FMO may dispose of the items. 

Size and Weight

• The number of parcels you can send is unlimited. 
• Multiple smaller parcels are preferred to one large parcel.
• The maximum weight for parcels is 20 kilograms.
  
• Maximum dimensions for a parcel are as follows: 
  Maximum length of one side: 1m
  Maximum size: Height + Width + Height + Width = Circumference
  Circumference + Length = <2m
  

Fleet Mail Office Guidelines

The MFRC operates as a postal outlet for the Fleet Mail Office so please adhere to the following guidelines to avoid delay of your parcel:

• If your military member is away on a course or imposed restriction (IR), you must mail your letters or parcels through Canada Post. 
• Ensure that your parcel is wrapped in standard, sturdy parcel wrapping paper. It should look the same way as if you were sending a parcel via Canada Post. This paper can be found at stationary supply stores, Canada Post outlets or your local Dollar Store.
• Underneath the outer sturdy wrapping, you can gift wrap your parcel.
• It is also recommended that parcels are taped on all edges.
• International customs forms are required on all parcels. 

Fleet Mail Office will return the parcels if the wrapping paper or box is ripped and forms/labels are coming off. Clients are responsible to wrap their package properly to avoid this from happening. If you have any questions on the morale mail program, please contact the Fleet Mail Office at 250-363-2176. 

Prohibited Items

The following articles are prohibited in morale mail and are likely to be rejected by the Fleet Mail Office:

• Weapons, (including knives) or replica weapons 

• Obscene material including magazines or pictures 

• Dangerous goods as defined by Transport Canada’s Transportation of Dangerous Goods Regulations 

• Compressed gas, (i.e. aerosol cans such as shaving cream, air fresheners, etc.) 

• Corrosive fluids (i.e. bleach, acids, ammonia) 

• Flammable liquids or solids (matches, lighters, many perfumes and toiletries have an alcohol base which is flammable) 
• Explosives, radioactive materials or ammunition including inert ammunition 
• Lithium batteries or anything that might contain a lithium battery: E-cigarettes, headphones, power banks, cell phones or cell phone batteries 
• Alcohol (beer, cider, coolers, wine, etc.) 
• Tobacco products (Cigarettes, Cigars, Cigarillos, Chewing Tobacco, Loose Tobacco, etc.) 
• Electronic Smoking Products (E-Cigarettes, Cigars, Cigarillos, Pipes and Liquid Cartridges, etc.) 
• Cannabis or any product containing Cannabis 
• Drugs or other controlled substances including narcotics (prescription drugs) 
• Perishable items (Fruit, Vegetable, Meat, etc.) 
• Plants, Seeds, Fruit, Bark, Plant Parts or Soil 
• Animals 
• Hand Sanitizer – alcohol based thus flammable 
• Anything that might soil or damage the mail, including canned goods, sauces, maple syrup, and freezies 
• Liquids of any kind 
• Humanitarian aid/charitable goods are not to be sent through the Morale Mail system.

If you are unsure about a particular item or have further questions about prohibited items, please contact the Fleet Mail Office at 250-363-2176. 

Drop off Locations

Colwood Pacific Activity Centre MFRC (CPAC)
2610 Rosebank Road  
250-363-3640 
Hours
Wrapping supplies (i.e. tape, paper, scissors) and customs declaration forms are available.

Signal Hill MFRC
1505 Esquimalt Road 
250-363-3050
Hours
Wrapping supplies (i.e. tape, paper, scissors) and customs declaration forms are available.

443 Squadron
9755 Willingdon Rd 
Monday to Friday, 8am-5pm
There is no wrapping station, but customs declaration forms are available.

Fleet Mail Office (Dockyard)
Building: D37
250-363-2176
Monday to Friday, 7am-2pm 
Military and Civilian personnel can drop off morale mail parcels at this location (parts of CFB Esquimalt might not be accessible to friends and family of military members). Customs declaration forms are available.

Naden Mail Office
Building: N34, Basement of Nelles Block 
250-363-4198 
Monday to Friday, 9am-2pm 
Military and Civilian personnel can drop off morale mail parcels at this location also. They have a full Canada Post counter that offers mail services as well. 

Other MFRC Locations in Canada 
Wrapping supplies (i.e. tape, paper, scissors) and customs declaration forms are available.


Canada Post
Regular Canada Post rates will apply when shipping through Canada Post. However, you only pay the cost from your location to the Canadian destination of that parcel, not the location of your deployed member.  
*Every year for the holiday season, Canada Post offers a free Christmas postal service. It starts around mid-October and goes to early January; you can send mail to your deployed loved ones free of charge from any Canada Post location during this time.

Customs Declaration Forms

Here is what to write on your customs declaration form:

*International customs forms are required on all parcels. 

Ensure you have the correct mailing address for your deployed military member. Mailing Addresses can be found here. 

Important Resources

Here are some important resources for sending morale mail:

• Instructions for mailing overseas
• Postal Information for HMC Ships on Deployment

It is the sender's responsibility to know what is acceptable to send in the mail to that country.