Reservation policies
The management reserves the right to modify the accommodation for your stay at any time, while maintaining the same conditions and rates as the original reservation.
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Reservation
- Online reservations, anytime
- By phone, by calling 418-844-3272, ext. 237. During the Centre Castor’s regular business hours.
- Reservations must be for a minimum of two nights at all times.
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Deposit
- A 30% deposit is payable at the time of booking.
- A security deposit of $250.
- A bank pre-authorization of $250 will be made upon your arrival by credit card as a security deposit.
- The pre-authorization will be released automatically by the banking institution 10 working days after the tenant's departure, if the yurt is returned in the same condition as when it was received (clean AND without any breakages).
The security deposit will be used for any damage to the accommodation or furniture or for the payment of other expenses incurred during the stay by the tenant.
If incidental expenses such as the minibar or other items are to be charged to your account after your departure, they will be deducted from your security deposit.
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Confirmation
- You will receive a confirmation email via Campin.ca within minutes of making your reservation.
- If you have not received your reservation number, please contact us at 418.844.3272, ext. 237, to confirm that the original reservation was indeed completed.
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Modification and Cancellation
- No changes OR REFUNDS to the reservation 14 days before arrival.
- Unless you have a reservation insurance.
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Resale Platfom
EX: TUANGO - Reservations by phone only
PASSPORT OR COUPON REQUIRED AT THE TIME OF RESERVATION- At the time of reservation, you must provide a copy of your passport or coupon
- If this is not possible, you must send us a photo of your passport(s) or coupon.
- These documents will serve as a deposit and confirmation. They will be added to your file.
- Please ensure that the photo(s) are enlarged enough so that the validation code is clearly visible.
CLAIMING YOUR PASSPORT OR COUPON
- The passport or voucher will be requested 14 days before your arrival as a deposit.
- Please note that at this stage (14 days before arrival), no changes can be made to your reservation.
