Contact Us

Office Location

Major General B.M. Hoffmeister Building
1755 West 1st Avenue Suite 142
Vancouver, BC  V6J 0G7

We, the employees of the Mainland BC Military Family Resource Centre, are thankful to have our workplace located on the traditional, ancestral and unceded territories of the  Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw (Squamish), and the Sel̓íl̓witulh (Tsleil Waututh), We are also grateful to be able to extend our work into the many traditional territories within Mainland BC.

Staff Contacts

Tracy Cromwell
Executive Director
[email protected]

Michelle Garbe
Administrative Manager
(604) 225-2520 x 2472
[email protected]

Aisha Malik
Deployment & Outreach Coordinator
(604) 225-2520 x 2550
[email protected] 

Nancy Szastkiw, RCC, RSW
Family Liaison Officer (Vancouver)
(604) 225-25250 x 2572
[email protected]

Melissa DeCruze 
(On leave until 2024; inquires can be sent to [email protected])
Information & Referral Coordinator
(604) 225-2520 x 2530
[email protected] 

Questions or Concerns?

We at the Mainland BC MFRC strive to provide exemplary service. We work to identify and implement resources to address and improve the challenges of military life. However, in the event you have a concern about our staff or our work, we invite you to contact us. 

Please submit any concerns to our executive director by email ([email protected]) or in writing: Mainland BC MFRC; 1755 W 1 st Ave; Vancouver, BC V6J 0G7.

Should your concern be in regards to our executive director, please contact our board chair by email ([email protected]).

Your communication must include the following:

 Your full name (and company name if applicable)

 Your contact information either phone, email or address

 A description of your concern and how you think it could be resolved

 Your signature and the date

Each concern will be reviewed by the executive director, or—in the case where the executive director is the subject of the concern—by the board chair and the board of directors. The executive director or board member will contact you within five business days of receiving your message. Resulting feedback about your concern will be provided to you within 30 days of receiving your message. If you are not satisfied with the executive director’s handling of your concern, your issue may be taken to the board of directors.

The board of director’s decision will be final.