The H&R MFRC Family Centred Practice Model includes the following core elements and is the basis of how support is provided to our community. We:
- Recognize family strengths, individuality and different methods of coping;
- Honour the racial, ethnic, cultural, and socio-economic diversity of families;
- Respect families complex and ever-changing diverse needs and priorities;
- Focus on the family as a whole; work with the family unit to ensure the safety and well-being of all;
- Build relationships characterized by mutual trust, respect, honesty and open communication;
- Share complete and unbiased information with families in supportive ways;
- Work in partnership with families at all levels;
- Use developmentally appropriate practice;
- Encourage family-to-family support and connections; and
- Connect families with community supports and services.
Inclusion Statement
The H&R MFRC accepts and welcomes military and veteran families of all abilities. We believe that all individuals deserve an environment and experiences that promote growth in all areas of their development. Our programs and services endeavour to provide for the full inclusion of individuals and families with diverse needs; some reflecting their family’s background or culture. Our team will collaborate with families to develop a plan that will support a positive program experience. If you would like more information, please feel free to reach out to [email protected].
Confidentiality & Privacy
The privacy of families is important to us. The H&R MFRC respects and protects the confidentiality and privacy of its families, students, volunteers and staff. To ensure privacy, all information collected by the H&R MFRC is used solely for H&R MFRC programming purposes under strict confidentiality in compliance with the Privacy Act. The protection of confidential information is vital to the interests of our organization and families. Learn more: https://cfmws.ca/penelope-system-privacy-notice
Right and Responsibilities of Person Served
As a Military Family member accessing programs and/or services through the H&R MFRC you have the right to:
- Be provided quality service without discrimination against your race, gender, religion, political affiliation, sexual orientation or other protected grounds.
- Be treated in fair and respectful manner that respects your individuality and dignity.
- Have any personal information collected kept confidential in accordance with law and H&R MFRC policies.
- Refuse services offered.
- Have your personal property treated with care.
- Expect that complaints brought forward are dealt with in an efficient and timely manner.
- Upon request, receive a written copy of your rights and responsibilities and have your questions answered so that you understand these in full.
- Be referred to an advocate.
As a Military Family member accessing programs and/or services through the H&R MFRC you are responsible for:
- Treating H&R MFRC employees, students, volunteers and other person served with courtesy and respect.
- Using H&R MFRC resources in a safe and responsible manner.
- Reporting concerns promptly to an H&R MFRC employee.
- Not offering gifts, loans or services to H&R MFRC employees.
- Respecting the scope of practice of the H&RMFRC.
- Taking responsibility for your personal property.
- Reviewing the Person served right and responsibilities.
- Providing feedback to H&R MFRC employees and completing surveys.
