FAQs

• How do I get my MVP+Connected or MVP+Fit membership?
  You can purchase your MVP+Connected or MVP+Fit membership anytime at the CFB Kingston Base Gym Customer Service Desk, located at 11 Navy Way, Kingston Ontario. K7K 7B4. 
• What ID is required to become a MVP+ member?
  - Copy of the member's NDI 75 or CAF 75 (Record of Service ID Card)
  - Copy of the member's Pension Statement
  - Copy of the member's Release Certificate / Discharge papers
  - Communication from either VAC or CAF that confirms the member's service
• What does my MVP+Connected membership allow me to access?
  Your MVP+Connected membership allows you to access everything referenced in the table above. Should you require additional information, please contact the MVP+ Ambassador, Kerri Hollywood at [email protected] or 613-541-5010 x3996.
• What does my MVP+Fit membership allow me to access?
  Your MVP+Fit membership allows you to access everything referenced in the table above. Should you require additional information, please contact the MVP+ Ambassador, Kerri Hollywood at [email protected] or 613-541-5010 x3996.
• Do I have to register for a full year for the MVP+Fit membership or are there monthly options available?
  MVP+Fit Memberships are available in three (3), six (6), and twelve (12) month plans. Please refer to the table above for pricing and details.
• Why did the program structure change?
  To ensure the continued growth and sustainability of our MVP+ program, it's imperative that we consistently evaluate, review, and adapt to meet the evolving needs of our members. Originally launched as a pilot project funded entirely by sponsorship, the program expanded its service offerings over time. However, unforeseen challenges such as COVID-19 and the current economic landscape disrupted our initial business model. Despite this setback, we recognize the importance of maintaining program sustainability while catering to the diverse needs of our members.
  
  With no dedicated funding at this point and to ensure that we can continue to deliver the best possible experience, we need to adapt our fee structure. Faced with this reality, we were presented with two options: either discontinue the program altogether and revert to the pre-2019 model where Veterans were Ordinary Gym Members paying standard fees or, innovate by crafting a new approach tailored to Veterans' needs based on the resources available within the program.
  
  Through embracing flexibility and providing options, our members are empowered to shape their involvement according to their changing life requirements. By carefully navigating these challenges and remaining responsive to member feedback, we can ensure the continued success and sustainability of the MVP+ program.
• I paid $10 for life. How does that get adjusted?
  We understand that original members paid a $10.00 membership fee and we thank you all for your interest in the MVP+ program from its early inception. As the program evolved and with no dedicated funding, additional fees and requirements were identified to ensure we continued to provide services that hit the mark for our members.
  
  If you already paid your $10.00 and wish to remain in the program as an MVP+Connected member, there are no further fees. Please just come to the Base Gym for your new card.
  
  If you wish to purchase the MVP+Fit Membership, your cost is $110.00 per year subject to fee increases. Because you paid $10.00 originally for the MVP+ original program, you will be given a $10.00 discount on your first MVP+Fit membership on a purchase of any term length
• If I only purchase an MVP+Fit membership for a set period (ie. 3 months), will I automatically remain in the program as an MVP+ member?
  Yes, if you only purchase an MVP+Fit membership for a finite period, and choose to not renew to obtain the added MVP+Fit perks, you will remain in the program as an MVP+ member. You will not be required to pay an additional $10.00 but will be required to obtain a new membership card.
• Can my spouse get an MVP+ membership account too?

  Although spouses are not able to register for the MVP+ program, they are able to receive an amazing price on their Base Gym membership. They will benefit (in many ways) by being the MVP Veteran’s +1. The Customer Service Desk at the Base Gym will advise you and your family members on the best membership options. Visit the Customer Service Desk at the Base Gym as they will be happy to advise you and your family members on the best membership options.

• Can I play pick up sports such as Shinny Hockey?
  Several drop-in sports are available to you, with the MVP+Fit membership or with a drop-in fee, such as soccer, badminton, hockey and more. For more details, visit the Customer Service Desk at the CFB Kingston Base Gym.
• How do I register for Health Promotion services and workshops?
  Health Promotion services are open to Veterans, their partners and their adult children.
  To register, click here or call 613-541-5010 x 3992 for more information.
• I have moved and no longer live in the Kingston area. How do I update my membership status?
  We’re sorry to hear that you’re no longer in the area! To be removed from the program, please email the MVP+ Ambassador Kerri Hollywood at [email protected].
   
• Who can I contact if I have questions about the MVP+ program?
  Kerri Hollywood is your MVP+ Ambassador. Email her any time at [email protected].