Health & Dental Services

The standard of care is quite high in Brussels and members and their families have several option including local medical services, visiting the American Forces health facility in Brussels (US NATO Health Clinic) and/or meeting with a Canadian doctor and dentist. The Canadian doctor and dentist are based out of SHAPE but provide services at the US NATO Health Clinic in Brussels according to a schedule. The US NATO Health Clinic is based in Sterrebeek, Brussels.
 
To make an appointment with the Canadian doctor: 06/544 5959
To make an appointment with the Canadian dentist: 06/532 5328
 
If you need a specialist, the doctor at SHAPE will book an appointment for you. Specialist appointments will be scheduled with someone in Brussels.
 
There are several options available for medical and dental needs in the economy. Like Canada, Belgian medical clinics operate with appointments, although doctors will make house calls outside of working hours or in the case of an emergency. You will have to pay the amount for the consultations and for the care received and then you will be able to make the request for reimbursement in accordance with PSHCP guidelines.
 
It’s also the same process to consult a dentist. Regular appointments are to be booked through the Canadian Dental office. Please consult with the clinic for Brussels visiting schedule at the US NATO Health Clinic.
 
You can choose to visit a Belgian dentist. Note that you must pay for the service and that you and dependents will be reimbursed through PSHCP.
 
All patients who require admission to hospital will be referred to Belgian health care facilities. This medical care is of a very high standard, but support services are not what you would expect from a Canadian hospital. Bring along your own pyjamas, slippers, house coat, thermometer, towels, Kleenex, toilet paper and personal articles, drinking water and Belgium phone card. All hospital stays will be closely monitored by the Canadian Doctor and PA. Please do not bring personal valuables.

If you would like to meet the Canadian doctor or dentist in between the schedule note that driving time from Brussels to SHAPE is approximately 45 minutes (non-rush hour traffic). It is recommended that you upon your arrival in Brussels locate the hospital and emergency services nearest to your place of residence.  
 
Flemish and French are the working languages in hospitals in the Brussels area. At the St. Luc Hospital many of the staff also speaks English. Please contact the Canadian Health clinic for assistance.

Crutches, wheelchairs and other medical equipment can be signed out for military members and their dependants at SHAPE when required. However, this is not the case for a visitor. For further information, contact the Canadian PA.

Radiology and Laboratory services are also available at NATO HQ on Thursday mornings from 8:00 to 12:00 in addition to Thursday afternoon.
 
Appointments can be made for eye test at the SHAPE clinic through central bookings at 065/445 886 or 860. Prescriptions on eye glass costs are reimbursable. Military personnel should contact the Canadian Physician’s Assistant (PA) for detailed procedures on how to proceed. Civilians and dependants are reimbursed in accordance with PSHCP guidelines.

Everyone can get sick, unfortunately we don't always choose when the sickness strikes. If it should happen on the weekend or during a holiday and you need to go to the medical clinic or to the closest pharmacy only to find out they are closed. Pharmacies in Brussels close at 1pm on Saturdays and are closed on public holidays. Here are some options if you need a doctor or a pharmacist during these times.

Here are the guidelines for making your  claims when you are outside Canada.
 
1. CAF spouse and dependents are insured with Sunlife through the member however, claims are generated by Allianz (with full protection). For more information on the process, click here.
2. The member must have an up-to-date profile / account with Sunlife's internal site and / or mobile application. https://www.sunlife.ca/en/
3. The following form must be duly completed. Public Service Health Care Plan (PSHCP)
4. Sun Life must receive claims no later than December 31 of the year following the calendar year in which the expense was incurred. For example, if you incurred expenses in July 2019, you have until December 31, 2020 to submit your claim. Invoices must be attached to the form.
5. Forms and invoices can be sent by email or by post:
a. Email: [email protected]
b. Mail: The mailing address is entered on the form.


Click here to refer to the PDF

Médi-Garde
If your doctor happens to be unavailable on a weekend or public holidays, you can call 02 479.18.18 and a doctor will be at your house within an hour. Another option is to visit the website: http://www.medi-garde.be/ Medi-Garde is a Guard Service at home in Brussels. You can also go to the doctor.
 
S.O.S Médecins
The standard is available 7 days a week and 24 hours a day at 02 513.02.02 Or visit the website: http://www.sosmedecins.be/

The clinic offers a pharmacy service which is open Monday through Friday from 8:00 to 12:30 and from 13:30 to 16:00. A pharmacy is also available on the NATO HQ site. You can visit any local pharmacy if you have received a prescription from a Belgian doctor. To find the pharmacy closest to you, please visit: http://www.pharmacie.be or http://www.apotheek.be.

Anti-poison center
In case of poisoning with a household toxic product, if the symptoms seem severe, take the person directly to the closest emergency room. If the symptoms seem less severe visit the website center anti poison or call the number 070/245/245.
 
In case of emergency, and you are unsure of what to do, call the European emergency number, 112, where the call center will redirect your call according.
 
HOSPITAL IN BELGIUM
FIND A SPECIALIST IN BELGIUM
COMMUNITY HELP SERVICE : maintains a list of English-speaking mental-health care providers

Below is a compiled list of websites to help you navigate iF you will be having a baby in Belgium. It is recommended that you make an appointment at USAG NATO Heath Clinic with one of the Canadian Doctors to discuss your options and treatment plan.
 
• COMMUNITY HELP SERVICES
Is a non-profit organisation for English speaking expatriates in Belgium.
(EN) T:02 647 67 80
 
• FAMIDOO
Is similar to Community Help Services but the information is provided in French and Flemish.
 
• MIDWIVES BOLLE BUIK     
Tiensesteenweg,77-3000 Leuven
T: 04/88 26 69 87
 
• FLEMISH PROFESSIONAL ORGANIZATION OF SAGE-FEMME (NL / EN)
                       
• SAGE-FEMME (FR)
 
• LA LECHE LEAGUE (BREST FEEDING ASSISTANCE)   
(FR/EN/NL) 02/268 85 80
 
• CENTRE MIEUX ÊTRE MIEUX NAÎTRE
Rue Champs du Roi, 104-1040 Etterbeek
T:02/736 38 18
 
• OFFICE DE LA NAISSANCE ET DE L’ENFANCE (O.N.E.)   

Based on location and appointment times available, choosing the USAG Medical/Dental clinic is not always an option. Below are some suggestions of local doctors & dentists in Belgium, who are recommended by a community member. Please note that these suggestions have not been “vetted” by the MFS and that we are simply providing the information about alternatives to using the USAG Medical/Dental center, should you wish to do so.

• DR. VAN DEN BRANDE (GENERAL PRACTITIONER) 
GENDER: Male
ADDRESS:  Rue Longue 150, 1150 Woluwe-Saint-Pierre
PHONE:  Tel: 02 779 08 93
LANGUAGES SPOKEN: French, English, Dutch 
 
• DR. NADIA KADI (PSYCHIATRIST SPECIALIZED IN TRAUMA)  
GENDER: Female
ADDRESS: Rue Montoyer 1, 4th floor, 1000 Brussels 
PHONE: 025038503 /  0473 244 047 
LANGUAGES SPOKEN: French
E-MAIL: [email protected]

• BERLAYMONT HEALTH CARE CENTER (GENERAL PRACTITIONER, PSYCHOLOGIST, PSYCHIATRIST, PHYSIOTHERAPIST, PODIATRIST, OSPEOPATH, PERSONAL TRAINER, DIETITIAN)
GENDER: Male and Female
ADDRESS: Boulevard Clovis 2, 1000 Brussels
PHONE: 02 735 5326 
LANGUAGES SPOKEN: English and French
E-MAIL: [email protected]
 
• SCHUMAN MEDICAL PRACTICE  
PRACTICE: Dr. Verhaul & Dr. Stockly (General Practitioner)
GENDER: Male & Female
ADDRESS:  35 Boulevard Charlemagne, Brussels 1000 
PHONE: 02 735 6694
LANGUAGES SPOKEN: English, Dutch and French limited.
E-MAIL:  [email protected]

• IDENT CLINIC (DENTIST, ORTHODONTIST, PERIODONTIST, DERMATOLOGIST)
GENDER: Male and Female
ADDRESS: Avenue des Gloires Nationales 65-66, 1083 Brussels
PHONE: 02 311 54 18
LANGUAGES SPOKEN: All practiciants speak English, French and Dutch 
E-MAIL: [email protected]
 
• DENTIST BRUSSELS
GENDER: Male and Female
ADDRESS:  23, Place Edouard Pinoy, 1160 Auderghem
PHONE: 02 675 81 00
LANGUAGES SPOKEN: French and English
E-MAIL: [email protected]
 
• WINSTON DENTAL CLINIC BRUSSELS (DENTAL EMERGENCY, IMPLANTOLOGY, PROSTHESIS, PERIODONTICS, DENTAL AESTHETICS, LASER DENTISTRY)  
GENDER: Male and Female
ADDRESS:  147 Avenue Winston Churchill, Uccle Brussels 
PHONE: 02 345 02 66
LANGUAGES SPOKEN: English, French and Dutch