Membership Terms & Conditions

Membership Terms & Conditions

Membership Payment options

Clients may purchase a PSP PLAN (single or family) for a set fee for the length of term: 1 month, 3 months, 6 months, and 12 months. Set fees are not subject to change during the course of the PLAN and must be paid in full up front. These plans do not automatically renew and expire from the appropriate length of time from the date of purchase. Associate members must renew their membership within 30 days of the expiration date. Access to the facility with an expired membership is not permitted without paying a drop-in fee. Drop-in fees are only available Monday through Friday after 1600 hr and anytime on the weekend.

Membership cancellation (Refund) policy

All membership cancellations are subject to a 10% administrative fee. Month-to-month memberships are not valid for refunds. Refund requests must be submitted in writing to the Community/Recreation Coordinator for consideration and approval. Refunds must be requested in writing at least 7 days prior to the date that the member wishes to deactivate their membership.

Program Cancellation (Refund) Policy

If a program advertises a required non-refundable deposit, no refund will be issued for the deposit. If more than 50% of the program has elapsed, no refund will be issued. Requests for refunds before 50% of the program has lapsed will incur a 10% administrative fee which will be deducted from the final refund value. Full refunds for medical emergencies or military operational reasons will be authorized prior to program start date, after the start date refunds will be prorated. Documentation will be required. There will be no refunds issued for swim lessons, considerations with regards to clause 4. will be considered.

Suspensions

Breach of facility rules and regulations may result in the PSP PLAN being suspended for an individual, family or single member of a family plan. During the suspension the individual does not have access to the facilities services or discounts linked to the plan and a refund cannot be requested.

Admittance

Children under the age of 11 must be directly supervised by a guardian 17 years or older. Children 11 years or older may use the facility unsupervised, youth access (13-17 years) to the weight and cardio rooms must be in accordance with the Youth Introduction to Weight and Cardio Training Facility Policy.

Conduct

While in PSP facilities PSP does not permit and will not tolerate any inappropriate conduct. Such conduct includes (without limitation), using loud, abusive, offensive, insulting, demeaning language, profanity, lewd conduct or any conduct that harasses or is bothersome to members, guests or PSP employees.

Prohibited Activities

PSP does not permit smoking, alcohol, or illegal drugs in any of its facilities, or access to its facility under the influence of the aforementioned substances. No client may train another client for compensation. If PSP determines that such training occurs in one of its facilities the trainer and/or the trainee may lose their membership without refund. No photography, videotaping, filming or audio recording is permitted in PSP facilities without prior written permission from management.

Policies or Facility rules

If any PSP PLAN holder or guest violates any Policies or Rules, PSP employees reserve the right to ask the person to stop and/or ask them to leave without a refund. A member's violation of any policies or rules may also cause PSP, in its sole discretion, to terminate that person's membership and/or other agreements. PSP PLAN holders must follow the specific rules that are posted regarding the use of each facility within the Fitness, Sports and Recreation Complex as it pertains to: Equipment Use Time Restrictions Appropriate Dress Locker Use Solicitation Guest Use/Drop-in Fees; Services and Benefits included with PSP PLAN; and Masks/Face Coverings (when applicable)