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Mental Health

Mental Health in the National Capital Region (Ottawa-Gatineau)

The MFS NCR Family Mental Health Team offers trauma-informed, strength-based counselling to CAF families experiencing challenges related to the military lifestyle. We provide tailored, confidential mental health support to adults, children, youth, and couples through in-person or virtual services, including video or phone. Services are free and available in both official languages.

 

What to Expect When Contacting Our Team

Steps to Seek Support from Our Mental Health Team

  • Step 1 - Email the Mental Health Inbox

    To get started, email the MFS NCR Mental Health inbox at mfsncr-mentalhealth@cfmws.com to request services.

  • Step 2 - Complete Intake Forms

    Once you've received acknowledgement from the Mental Health Team, you will be requested to review, complete, and sign the following documents:

  • Step 3 - Triage Call

    Once your completed forms are received, a Family Counsellor will contact you to schedule a brief triage call.

    In this call, you can expect to have a conversation with a counsellor about the services that you are seeking. This call helps determine whether our short-term counselling services are the best fit for your needs and what other programs and services are available to your family. 


     
  • Step 4 - Booking Your First Session

    After the triage process, a Family Counsellor will reach out to offer available appointment times for your first session.

    You can choose the format that works best for you: 

    • In-person

    • Virtual (online)

    • Phone


     
  • Step 5 - Finding Services That Meet Your Needs
    If it is determined that our short-term counselling services may not best meet your needs, a Family Counsellor will provide alternative resources or referrals to help you access appropriate care.

Our Mental Health Team

Family Counsellors

Our Family Counsellors provide confidential, short-term supportive counselling to military families. They can work with you to find solutions and develop new coping tools and strategies for challenges as they arise, as well as help you navigate military and community resources.

Family Liaison Officer (FLO)

Our team also has a dedicated Family Counsellor connected with the Military Transition Centre to provide specialized services and support to the families of military personnel who are coping with an illness or injury, and families of the fallen.  The FLO is available to help families cope with all phases of the member’s recovery, rehabilitation, and reintegration, regardless of whether the member is returning to service or transitioning through the release process.  We can also provide referrals to other professional community resources or connect families to workshops and support groups to best support your needs. 

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