Contact Directory

TRICARE

Phone: 1-800-TRICARE (1-800-874-2273)
Used for: Emergency care notifications, coverage verification, and billing inquiries

MSH International

Phone: 1-833-774-2700
Email: claim@pshcp-msh.ca
Used for: Public Service Health Care Plan (PSHCP) claims and coverage questions
 

Canada Life

Phone: 1-855-415-4414
Used for: Public Service Dental Care Plan (PSDCP) claims and coverage questions
 

CDLS(W) Medical Admin

Email: CDLSW-MedicalAdmin-ELFCW-AdminMedical@forces.gc.ca
Used for: Medical and dental claims when processing Excess Dental or Medical R70 codes on MSH EOBs, Form 7000-1 advance requests, billing issues and appeals.

CAF Dental Approvals: CMP.DENTAL.OUTCAN@forces.gc.ca

Problem Resolution Hierarchy

1. Contact local BCAC or Public Service Administrator (Canda Life/ MSH International) first
2. If unresolved, contact CDLS(W) Health Services Team
3. CDLS(W) will engage regional contacts as needed

CFMAP

1-800-268-7708
Available 24/7 - CFMAP is a 1-800 bilingual telephone service, available to CAF members and their immediate family members, spouse, partner and dependant children of the member. You can access a professional counsellor by telephone from anywhere at any time. An appointment will be arranged within a maximum of 48 hours. Short and long term counselling options are available and are free of charge. Learn More
 

MFS Family Counsellor

Marion Hall, BSW, RSW
Email: hall.marion@cfmws.com
Phone: 709-649-4296
Marion offers trauma-informed, strength-based counselling to CAF families posted to the US. Services are completely confidential, free, and offered through virtual services including phone or video. If you are looking for support after-hours, please call the Family Information Line (1-800-866-4546). Additional Family Mental Health Resources >>


988 Lifeline - Suicide Crisis Hotline

Call or text 9-8-8 - accessible both in Canada and the U.S. 

• U.S. Website 
• Canadian Website

There are numerous resources and supports available to you and your family during your OUTCAN posting. Visit our OUTCAN Supports page for a mix of Canadian and American resources available to CAF families posted OUTCAN to the United States.

Here, you’ll find key contacts for just about every important topic, from education and employment to taxes and more.