Member Statements
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How do I read my NPF Statement of Account?
Follow the link below for a thorough explanation of how to read your statement. This link is also located on your monthly email.
How to read the new NPP Statement of Account -
Why do other people receive a monthly NPF Statement of Account and I do not?
If you currently do not receive a NPF statement of account and you wish to receive one, please contact your local NPP Accounting Office and ask them to set you up to receive NPF Statements.
Once you are set up to receive NPF statements remember to check your junk/spam folders as the emails may end up there. -
Why do I receive NPF statements?
You receive NPF statements so you can follow the activity that have been posted to your account each month. It is also a way for you to verify the transactions are legitimate.
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Why do I receive a NPF statement when I have no Credit Plans?
In addition to CANEX credit plans, CFMWS is also responsible for mess dues, SISIP loans, returned payments/cheques, and transactions for all NPP entities such as newspapers, kit shops, canteens, recreational clubs, special interest activities (golf clubs, curling clubs etc.), and special functions.
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Why do I receive a NPF statement if my balance is at $0?
You receive NPF statements any time there is NPP activity in your account, even if the balance at the end of the month is $0. When there is no NPP activity on your account in a month, you will not receive a NPF statement.
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How can I make a payment on my NPF account?
Contact your local NPP Accounting Office to make payment arrangements.
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Why is the National Accounts Receivable Office (NARO), in Borden contacting me, I was never in Borden?
The NARO, in Borden, is responsible to collect all outstanding NPP receivables, and is contacting you in that regard.
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Why do I have DMIL PAY rejects when on maternity/parental (MATA/PATA) leave?
When a member is going on Employment Insurance (EI), their Military Pay is affected. If a member does not have sufficient monies available through DMIL PAY it will reject. While on MATA/PATA leave, the member needs to change to a pre-authorized debit (PAD) or credit card payment method, through the local NPP Accounting Office, for all NPP deductions.
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As a NPF employee going on maternity/paternity/parental leave, do I need to change my payment method for NPF transactions being deducted from my pay?
Yes. While on maternity/paternity/parental leave your pay may not be enough to cover the monthly deductions and while on parental leave you are not receiving a NPF pay therefore, prior to going on leave, you will need to change your payment method to pre-authorized debit or credit card payments. Contact your local NPP Accounting Office to make these changes.
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Who do I contact if I need to change my banking information?
To change the banking information on your NPF account, you will need to provide a void cheque or other official bank document that provides your banking information to your local NPP Accounting Office. You will also need to complete the required payment change authorization form provided by the local NPP Accounting Office.
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Why can I not email my credit card information to the local NPP Accounting Office?
Emailing credit card information puts your financial information at risk and goes against Payment Card Industry (PCI) compliance standards. Credit card information can be taken over the phone but never through email.
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Who do I contact to update personal information such as home address and email account?
Please contact your local NPP Accounting Office.
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Why do the NPP deduction amounts reflected on my NPF statement not match the NPP deduction amounts reflected on my military pay statements?
NPF monthly deductions paid through other methods of payment (such as pre-authorized debit or credit card) will not show up on your military pay statement but will show on your NPF statement.
For more assistance, contact your Local NPP Accounting Office. -
Why is there a time delay between the time when transactions appear on my NPF account and are physically deducted from my military pay Acquittance roll (AQR)?
AQRs are deducted from your military pay the month following the transaction date. However, as below there are NPP Accounting timelines that affect the processing of AQRs and the transaction date.
Any AQR received and processed by the local NPP Accounting Office before the 15th of the month will appear on that month’s NPF statement and deducted from the following month’s pay. AQRs received and processed after the 15th of the month appear on the next month’s NPF statement.
Note: Delays in the receipt of AQRs at the local NPP Accounting Office will result in subsequent delays in processing. -
Why is there a time delay with Acquittance roll (AQR) deductions, from the time the AQR is signed to the time the payment is deducted from my pay?
NPF Accounting Offices process the AQRs within 5 working days of receipt. Delays in receipt of AQRs at the local NPP Accounting Office will result in subsequent delays in processing.
AQRs are deducted from your military pay the month following the transaction date. However, as below there are NPP Accounting timelines that affect the processing of AQRs and the transaction date.
Any AQR received and processed by the local NPP Accounting Office before the 15th of the month will appear on that month’s NPF statement and deducted from the following month’s pay. AQRs received and processed after the 15th of the month appear on the next month’s NPF statement. -
As a military member, can my spouse make changes to the information on my NPF Account?
No one can make changes on your account without your formal approval/legal authority.
If applicable, a current and legal power of attorney may enable your spouse to make changes on your account.
