CANEX
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As a military member, do I have to pay off my CANEX Credit Plan when releasing without a pension/annuity?
No, as a former military member, you continue to be authorized to have CANEX credit plans. However, you will need to make alternative payment arrangements (such as pre-authorized debit or credit card) for any credit plan being paid through military pay deduction.
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How do I obtain my CANEX Credit Plan information?
The credit plan information can be obtained from any local NPP Accounting Office.
You will be asked for your name, service number (if applicable) and/or CFOne number to confirm identity. -
How can I make a payment on my credit plan?
Payment(s) can be made in the following manner:
- with cash, debit or credit at any NPP Accounting Office;
- by E-Transfer - contact the local NPP Accounting Office for instructions on how and where to send the payments;
- with a credit card by contacting the National Accounts Receivable Office (NARO) toll free at 1-866-930-1799, or by email at: [email protected];
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When my credit score is low will I still able to get a credit plan?
You may still be able to get a credit plan depending on how low your score is. The amount of credit available is tied to your credit score and whether you have a good credit history with CANEX. There are different levels of credit available depending on that credit score. The better the score the higher the available credit, to a maximum of $10,000 for active serving CAF members only and up to $6,500 for other CANEX authorized patrons.
If your credit score is too low to obtain a credit plan, you can submit an “exception request” to purchase necessities (such as winter tires, home appliances etc.) on a credit plan. Exception requests are submitted through the CANEX store.
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Who is eligible to apply for a CANEX Credit Plan (CCP)?
The listing of CANEX authorized patrons is detailed on the CANEX.ca website on the “FAQ” page under “CANEX CF One No Interest Credit Plan”.
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As a NPF employee, my credit plans are paid through NPF payroll deductions, why does it take so long to be notified of rejected payments?
The delay in notification is due to the fact that rejected payments can only be identified after the 2nd pay period for the month has been processed.
Payroll deductions are processed by taking half a payment per pay period for the first 2 pay periods in a month. Each pay period must have enough pay available during that period for each half payment to be successfully deducted and, if there is insufficient pay/funds, the payment is rejected. -
Am I eligible to process CANEX credit plans through military pay deduction?
Military pay deductions are available to active Regular Force and Reserve Class C personnel only (Reserve Class A and B are not eligible).
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Is there any benefit to paying off my 24 or 36 month credit plan within 12 months?
Yes. When you pay off a 24 or 36 month credit plan within 12 months your administration fee is refunded.
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Where can I find out answers to other questions I may have regarding CANEX?
CANEX’s Frequently Asked Questions (FAQ) webpage has a comprehensive listing of FAQs on CANEX and related topics.
